DPA and Disability

The Right of Access to Personal Data

What information am I entitled to see?
This right, commonly referred to as subject access, is created by section 7 of the Data Protection Act. It is most often used by individuals who want to see a copy of the information an organisation holds about them. Under the right of subject access, an individual is entitled only to their own personal data, and not to information relating to other people (unless they are acting on behalf of that person). Neither are you entitled to information simply because they may be interested in it. So it is important to establish whether the information requested falls within the definition of personal data.
What is classed as personal data?
Personal data means data which relates to a living individual who can be identified from the data or from any other information in our possession.
What personal information do you have?
If you have registered your warranty or you have contacted us for support we will have your name, address, contact details and in most instances your email address. If you have contacted us for support we will have notes on your case history.
Is an email address classed as personal information?
An Email address, whilst personal to the individual does not allow us to identify who the person is. Only if accompanied by a name and full postal address is this possible.
Can I have the audio record of my call?
A Subject Access provides a right to see the information contained in personal data, rather than a right to see the documents that include those information this includes a call recording. We will provide full transcript of any call if requested providing it is classed as personal information.
How long do you take to respond to a subject access request?
In most cases we must respond to a subject access request promptly and in any event within 40 calendar days of receiving it.
How do I make a valid Subject Access request?
For a subject access request to be valid, it should be made in writing. This can be either by letter, email or fax. If a disabled person has difficulty in making a Subject Access request in writing we will make reasonable adjustment for them under the Equality Act 2010.
To whom do I send my Subject Access request to?
Contact Us - With the subject title 'DPA Subject Access Request' .
Is there a charge for dealing with a Subject Access request?
Yes, we charge a £10 fee for dealing with the request.

The Right of Individuals with Disabilities to our Services

What access do you provide for a disabled person to your services?
Our friendly Customer Service Team responds to queries through many different communication channels. Our customers are able to call, email, write to us or use Social Media channels such as Facebook and Twitter. If you have purchased your product through one of our Retail partners, they will also be able to assist. If you visit them they will contact us through a dedicated number on your behalf.
What access do you provide for a disabled person if they want to see personal information relating to them?
If a disabled person finds it impossible or unreasonably difficult to make a subject access request in writing, we will make a reasonable adjustment for them under the Equality Act 2010. In these circumstances we will accept a verbal request for information as though it were a valid subject access request.