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You can register your Vax product on the Vax website registrations page.
Register your productHow to videos and documents
Useful video and PDF guides, showing you how to use, maintain and fix your Vax product.
Maintenance
Here is what you can do to keep your appliance performing at its best.
Removing a blockage from the hose
Remove the hose from the base.
Remove the dirt container.
Drop a ball of paper down the top of the hose. If it gets stuck there is a blockage that needs to be removed.
Cleaning the pre-motor filter
Remove the dirt container.
Turn the lid anti-clockwise to remove.
Remove the pre-motor filter.
Tap the filter against the side of a bin.
Rinse filter under the tap (40°C max, no detergent).
Allow 24 hours to air dry.
Emptying and cleaning the dirt container
Remove the dirt container.
Release dirt from the dirt container.
Remove the filter from the separator and the separator from the dirt container.
Use a soft brush to remove any debris.
Replace the separator making sure it is lined up correctly.
Replace the filter and lid and refit the dirt container on to the machine.
Clearing a blockage from the brushbar
Switch the machine off and unplug from the wall socket.
Lie the machine on its front.
Cut any hair from around the brushbar.
Pull to remove any debris.
Re-setting the brushbar
If the red light appears, recline the machine.
Press the brushbar reset button 3 times.
Switch the machine on and recline.
The green light should appear.
If brushes don’t turn, press the brushbar on/off button.
Checking the post-motor filter
Remove the dirt container.
Remove the filter cover.
Lift the filter from the machine.
Check for discolouration and replace if necessary.
Troubleshooting
Here is what you can do to keep your appliance performing at its best.