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Register Your Product
You can register your Vax product on the Vax website registrations page.
Register your productHow to videos and documents
Useful video and PDF guides, showing you how to use, maintain and fix your Vax product.
Maintenance
Here is what you can do to keep your appliance performing at its best.
Cleaning the pre-motor filter
Lift to release clips on the side of the machine.
Lift motor housing lid.
Remove the filter from underneath the motor housing lid.
Tap the filter against the side of a bin.
Rinse the filter under the tap.
Allow 24 hours to air dry.
Replacing the bag and cleaning the filter
Lift to release clips on the side of the machine.
Lift motor housing lid.
Lift filter housing to remove.
Twist filter retaining ring.
Lift filter retaining ring to remove.
Lift cone filter to remove.
Tap against the side of a bin, or replace if required.
Lift bag to remove and dispose.
Replace with new bag.
Cleaning the post-motor filter
Pull to remove the post motor filter cover.
Remove the filter from the cover.
Rinse the filter under the tap.
Allow 24 hours to air dry.
Emptying the dirty water tank
Lift to release clips on the side of the machine.
Lift motor housing lid.
Lift the clean water tank to remove and tip any remaining water out.
Empty the dirty water tank.
Troubleshooting
Here is what you can do to keep your appliance performing at its best.
Email us
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What happens next?
A support request case number will be generated, and you will receive an automated email with the case number and details your original enquiry. Please keep this email safe and use the case number as a reference for any follow up communication regarding this request.
To provide any additional information on your enquiry, you can reply directly to this email and it will get added to your original support enquiry.